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Sambrichacek@hotmail.com on 3/20/2013:
"The service was great! Even though I had to receive the bad news that my head gasket was blown (and a few other things) I felt like they tried to do their best to make the process as easy as possible. When I initially brought my car in to have diagnostics run for my check engine light, I was able to utilize their free shuttle service instead of having a friend pick me up or drop me off = very convenient! Once we figured out it was going to be a major repair, Anthony was awesome and set me up with a complimentary loaner car through Enterprise. After the work was complete, I brought it back for a follow up appointment and they continued their great service and even found (and fixed) the rattling noise that has been annoying me for over a year. The only thing I didn’t like was the lack of parking space…otherwise, everything was amazing. I’ve already recommended this shop to a few friends."
Tracey on 2/18/2013:
"Friendly, honest customer service and always good work, comparable to a dealer."
Chuck G. from San Jose, CA, whose Acura was in for an auto repair, on 2/13/2013:
"That I have only visited once, but was very impressed by their courtesy, their attitude and their general helpfulness. They have a great attention to detail and reply to questions promptly and thoroughly. These guys seem very honest and really inspire a sense of family and trust."
Liang Q. from San Jose, CA, whose Toyota was in for an auto repair, on 2/12/2013:
"Great service, a little pricey but not unacceptable."
Richard H. from Saratoga, CA, whose Ford was in for an auto repair, on 2/11/2013:
"The cutomer service is great"
Mike S. on 2/4/2013:
"They do quality work."
Barbara G. from San Jose, CA, whose Subaru was in for an auto repair, on 2/2/2013:
"I can't judge the quality of work since I'm not a mechanic, and they might not be the cheapest repair shop out there, but the customer service is always awesome, the owner and every staff member is friendly and great to work with, and they really care about their work. They threw in many discounts for a recent expensive repair, worked out deals with the rental car dealer, and they stayed open late to make sure I got my car back when promised. Nice, knowledgeable people who stand behind their work -- that's what keeps me coming back."
Stuart L. from San Jose, CA, whose Mercedes-Benz was in for an auto repair, on 1/15/2013:
"make it right even if they do it worng the first time."
Rodolfo C. from San Jose, CA, whose Ford was in for an auto repair, on 1/12/2013:
"Be sure that when you get a revised quote that you get a grand-total of all the repairs, including the diagnostic fee. The cost of my recent repairs kept changing, even to the very end."
Bob Y. from San Jose, CA, whose Toyota was in for an auto repair service, on 1/10/2013:
"take your vehicle there. It is a good, reliable shop and they do their best."
Bob Y. from San Jose, CA, whose Toyota was in for an auto repair, on 12/27/2012:
"It is a great place to take your vehicle. Very professional and friendly. Can't do better than that for an auto service center."
Ruth C. from San Jose, CA, whose Toyota was in for an auto repair, on 12/26/2012:
"I needed a thorough assessment of what might be going on with my car after I had a problem starting it recently. I got very specific recommendations and ruled out some other possible problems."
Danita W. on 12/11/2012:
"EXCELLENT! Not only are they a friendly, lively and comical bunch, but they also educate you on what is going on with your vehicle so that you are insightful of the service needed. I never felt like they were taking advantage or just trying to get my business. They were genuine, thorough and delivered fast service. Extra points for the shuttle service too! It was a major plus in helping me get back and forth from work,school and home. Outstanding shop, go there!"
Matt G. from San Jose, CA, whose Mitsubishi was in for an auto repair, on 12/7/2012:
"Do not hesitate to use them, they are pro's."
Narimab on 11/28/2012:
"This is a very high tech. auto shop. I have spoken to the owner and I am quiet impressed. Service is great. I have been bringing my car here for about 2 years now and service has been excellent. Love the shuttle."
Srinip. on 11/28/2012:
"Very good experience. I don't want to kid anybody but I am very cost conscious when it comes to auto repair. I shopped around for two days before I decided to go with made in japan. I was very impressed with them over the phone and in personal. Very very professional team. Their pricing wasn't the lowest but it was competitive and I really like their service and their warranty. I paid a little more but I feel I got a lot more with the little extra I paid. I have recommended them to my family. Car is running great and I will be back."
Johnb. on 11/20/2012:
"I've been a customer for over two years and I don't see any reason to look for another shop. Great staff, great service. I can count on them to do it right and on time."
Liang Q. from San Jose, CA, whose Toyota was in for an auto repair service, on 11/16/2012:
"It's a bit pricey but for what it's worth, I think they did a good job."
Dan C. from Campbell, CA, whose Toyota was in for an auto repair, on 11/9/2012:
"I am not sure. The repairs I requested were not performed. This disappointed me as I was very clear with what work I wanted done."
Andrew D. B. from San Jose, CA, whose Toyota was in for an auto repair, on 11/9/2012:
"Couldn't ask for more!"
Narimanb on 10/25/2012:
"This was probably one of the best repair shop experiences that I've ever had. If they could add foot message services in their waiting room that would just be peeeerrrrrfect. Service was great atmosphere was calm and very friendly. These guys did great and I'll be more than happy to refer them to my friends. Keep doing what you're doing and don't change. Take care."
Izak K. from San Jose, CA, whose Nissan was in for an auto repair service, on 10/22/2012:
"Great Service, Friendly, on time and accurate."
Michelle on 10/12/2012:
"We started using Made In Japan last year when my husband got relocated to the bay area. We tried couple of other shops but the experience was less than desirable. One of our friends recommended Made In Japan and we have been using them since last year. So far, I have nothing bad to say about them. They are very customer service oriented, very professional and friendly. On one occasion we were rushing to get our car so we can car wash it before attending a weeding and to our surprise the car was done and detailed for us. That was just an extra step that was not expected but really made a great impression on us. We are going to continue using them and have recommended them to all or our friends and relatives."
Ed H. from Los Gatos, CA, whose Toyota was in for an auto repair service, on 9/6/2012:
"I have had three different cars worked on by MIJ and have been very happy with their work. They keep you informed very timely of any problems they encounter and have a full explaination and options for you. Best service I have found."
Iris B. from Los Gatos, CA, whose Toyota was in for an auto repair service, on 8/27/2012:
"Consistently outstanding. Everyone goes the extra mile to let you know what is happening & to provide the best service possible, in the shortest time, at reasonable rates. I've been using Made in Japan for years, and each time I go back, am delighted at the fantastic service, no matter how simple or complicated the problem."
Stuart L. from San Jose, CA, whose Mercedes-Benz was in for an auto repair service, on 8/11/2012:
"I do not normally recomend - but woukld probably say check it out!"
Sandra B. from Campbell on 8/1/2012:
"The service in this shop is second to none. I have been a satisfied customer for over 3-years and have recommended this shop to all my friends."
Gregory Lee O. from Campbell, CA, whose Honda was in for an auto repair service, on 7/25/2012:
"I would highly recommend their exemplary service to friends of high caliber in many situations."
Karen H. from San Jose, CA, whose Toyota was in for an auto repair service, on 7/20/2012:
"That I have been a loyal customer for many years because I can trust you to be honest and your work reliable. I would (and have) said that they might find cheaper work, but you get what you pay for and cut rate service on your car is not worth it!"
Srini P. from Cupertino, CA, whose Acura was in for an auto repair service, on 7/15/2012:
"Best experience I've had in an auto repair shop."
John O. from San Jose, CA, whose Toyota was in for an auto repair service, on 7/14/2012:
"Top notch quality at all levels."
Dan T. from Campbell on 7/13/2012:
"They want a long term relationship with their customers. Best service I have expeienced."
P C. from San Jose, CA, whose Toyota was in for an auto repair service, on 6/30/2012:
"The office employees were very friendly. They recommended other services I did not ask for but they were not pushy. They went above and beyond to repair what was needed."
Bruce P. from Campbell, CA, whose Honda was in for an auto repair service, on 6/27/2012:
"Trust Them - they know their business"
David Ticzon, D. from Campbell on 6/25/2012:
"Nice shop with nice employees. Gary is a nice addition to the business."
Barbara G. from Campbell on 6/19/2012:
"Wonderful! Everyone is so knowledgeable, friendly, and they always go the extra mile for you . Love the shuttle to get home and the early/late drop off and online scheduling so can work around my hours."
Tracy M. from Palo Alto, CA, whose smart was in for an auto repair service, on 6/6/2012:
"It's a friendly, competent shop, and handles Smart Cars!"
Dan T. from San Jose, CA, whose Mazda was in for an auto repair service, on 5/19/2012:
"Service is still king. You are not a number and they treat you with courtesy and fairness."
Mehdi M. from Gilroy, CA, whose Nissan was in for an auto repair service, on 5/14/2012:
"Good customer service with warm attitude and soothing Persian tea."
Julie from Campbell on 5/10/2012:
"This was a referral from a friend of mine. I am new in town and was looking for a shop that I can trust. This was probably one the best auto repair experience I've had. I was greeted professionally, they took the time to have me come in and show me all the recommended repairs. They reviewed the estimates with me and performed the work I had agreed or was within my budget. Car was ready on time, their shuttle driver picked me up and it was all together a very pleasant experience. I hope the management doesn't change anything. I will be coming back and I will refer this shop to all my family and friends. I hope they keep it up."
Rhonda H. from Campbell on 4/30/2012:
"They are the best! The only way you could go wrong is by not choosing them."
Shobha T S. from Campbell, CA, whose Acura was in for an auto repair service, on 4/25/2012:
"Great place- courteous service"
Terri M. from San Jose, CA, whose Saab was in for an auto repair service, on 4/25/2012:
"Made in Japan,Campbell is the best! Everyone is so friendly, honest and helpful. Service is always quick, fairly priced and done with perfection. We have 4 cars and will continue to bring them to Made in Japan."
Karol P. from Campbell, CA, whose Nissan was in for an auto repair, on 4/6/2012:
"Excellent & expedient work along with warm and friendly customer service."
Fred Scott I. from Campbell on 3/15/2012:
"I've been very satisfied for over 15 years and will recommend them, as I have been doing."
Bryan F. from Campbell on 3/7/2012:
"Their service is very personalized and everyone comes across as very genuine. They take the time to make sure you understand any issues with your car and will go the extra mile for you."
Julie from Campbell on 3/2/2012:
"The service was great as always. I hope you guys keep this up. It's been 5-years and counting. By the way, my dad is going to drop off his SmartCar next Tuesday."
Scott R. from Campbell, CA, whose Honda was in for an auto repair service, on 2/27/2012:
"Very good people with ASE certified technicians."
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